Client Brief &
Healthcare services and patient satisfaction have an impact on the quality of a hospital. The better the patient service provided, the better the reputation held by the hospital.
As a heart hospital, Heartology aims to enhance the quality of its staff's services towards patients, starting from welcoming guests to ensuring they feel satisfied after their visit.
There are two courses we are conducting for their purpose:
1. Make Someone’s Day: Be The Difference, understanding how to make a patient's day happier through service based on compassion, care, and communication.
2. Make Someone’s Day: 10 Foundations Skill, understanding the 10 fundamental skills that need to be developed by all healthcare professionals.