Hospitality Series:
Service Essentials Resort

The best customer-centered service at a resort is one of the things that distinguishes ordinary service from memorable service when visiting a resort.

In the world of hospitality, it is crucial to be efficient, for example, not making guests wait, paying attention to details, ensuring the food we serve is hot, etc.

However, this is not enough to make a guest's stay memorable. All of us working in hospitality have the opportunity to create enjoyable moments for guests every time we interact with them.

Therefore, Service Essentials Resort is about how to bridge the gap through interacting with guests in a way that makes them want to return again and again.